Provider Supports

The Provider Supports Department offers supports and oversight activities aimed at developing and maintaining positive partnerships with providers and our local communities, which foster quality care and integration for the individuals we serve.

We offer assistance to current providers certified by the Ohio Department of Developmental Disabilities (DODD) and those working to become certified.  This assistance includes help with the initial and renewal certification process, background checks, CPR and First Aid training, initial and annually required training, Crisis Prevention Institute (CPI) training, medication administration certification training, and ongoing compliance support.  We complete an orientation process with newly certified providers, where responsibilities are reviewed and connections are made with Board supports.  We also perform local provider compliance reviews as assigned by DODD.  Through our Medication Administration Quality Assurance Reviews, conducted by our Quality Assurance RN, we work with providers and SSAs to confirm that the required standards for medication administration and other health related activities are being met. For information on how to become a certified provider, and provider resources, visit the Provider Supports tab on our website,   For provider related assistance, email

Our Investigative Agents investigate and document Major Unusual Incidents (MUI) per the protocol established by DODD.  The Investigative Agents (IA) work closely with SSAs, providers, law enforcement, Children Services, and other community entities, to support timely reporting and communication, and appropriate follow-up related to preventative measures.  The IAs report to our Board monthly on MUIs, including a comparison of current trends with those in past years.  IAs are responsible for the MUI Stakeholder Committee that looks to identify system challenges and suggested changes to support the health and safety of individuals served. For questions related to unusual incidents, or to report incidents, email

The Voices of Greene County, is our community based self-advocacy group that meets regularly to plan  presentations and activities that aim to build self-advocacy skills, and increase awareness about disability related issues.  The group holds an annual conference and discovery day for individuals to learn more about self-advocacy and explore their interests.  They also partner with various community agencies and businesses to support disability awareness.  If you are interested in participating in the group’s activities, email Dave Gleason at


Community Services Division
245 Valley Road
Xenia, Ohio 45385
Ph: (937) 562-6500
Fax: (937) 562-6539